Check-in and Check-out: On your day of arrival your rooms will be available from 2:00 p.m. We request that you leave your room by 10.00 am on your day of departure.

Dogs: We regret that it is not possible to bring pets.

Booking and payment terms
  • Your booking is only binding after we have confirmed it and have received a deposit of 30% of the total price. Our bank details:
    RAIFFEISENKASSE Gadertal - Zweigstelle Wengen,
    IBAN: IT 95 H 08010 59130 000303016617, SWIFT-BIC: RZSBIT 21308
    In case of cancellation, the deposit paid will be retained and not reimbursed
  • We are happy to accept cash, cheques and your EC card or ATM card. We regret that we cannot accept credit cards.
Room number: We are not able to guarantee you your floor, location and room number within your specified category.

Cancellation: We look forward to welcoming you. Once we have confirmed your room the confirmation is binding. We therefore ask for your understanding that we charge a cancellation fee should you have to cancel your booking. The following cancellation charges apply:
  • Up to 30 days prior to the agreed arrival date no charge is made
  • Up to 15 days prior to the booked arrival date we charge 30% of the total amount
  • Up to 8 days prior to the booked arrival date we charge 70% of the total amount
  • Within 7 days of the booked arrival date we charge 100% of the total amount
  • In the case of late arrival or early departure the respective days are also charged at 100% of the daily price
To save yourself unpleasant costs we recommend you take out holiday cancellation protection insurance.